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Care and Repair
(Please note, we will only repair Relios hallmarked items.)
Relios Repair Dept.
6815 Academy Parkway W NE
Albuquerque, NM 87109
General Care
Instructions:
Like all fine jewelry,
the sterling silver and stone jewelry in the Southwestern Jewelry collection
should be handled carefully. It should be stored in a plastic bag, dry and wrapped
in tissue paper, when not being worn or displayed. Simply clean your sterling
silver with a silver polishing cloth when necessary, but should never be subjected
to silver dips, any chemical solutions or ultrasonic clearners, as these substances
can cause the stone to discolor.
No substance containing
chemicals or oils (such as common household cleaners, soaps, shampoos, chlorine,
etc.) should come in contact with the silver or stone, as both can be damaged
by the harshness of these chemicals. It is never a good idea to wear any of
your jewelry or watches in a swimming pool.
Pave' Care Instructions:
- Apply toothpaste
to a moistened, soft-bristled toothbrush.
- Using a gentle
brushing motion, clean the pave' area carefully, avoiding the polished sections
of the piece and the stone.
- Rinse in cool
water and air dry completely.
Rayon Cord Care
Instructions:
The best method
for washing the rayon cords is handwashing in Woolite or baby shampoo with cool
water and hang drying.
Repairs:
- Repair fees
will be quoted individually depending on the nature of the damage and the
age of the piece.
- Most repairs
can be made for the estimated costs in the table below plus $5.00 shipping.
| Replace
Chain |
$5.00 |
| Ring
Sizing up to 1/2 size |
$7.00 |
| Replace
stone, stone not included in return |
$10.00 |
| Replace
stone, stone included with return and in good condition |
$5.00 |
| Replace
watch face crystal |
$12.00 |
| Replace
clips, clasp or posts |
$10.00
ea |
| Buff
and clean |
$10.00 |
| Restring |
$15.00 |
| Shorten
link or beaded bracelet |
$7.00 |
| Shorten
clip or cuff bracelet |
$8.00 |
Repairs should
be sent to the following address along with repair fee and shipping and handling
costs:
Relios Repair Dept.
6815 Academy Parkway W NE
Albuquerque, NM 87109
Special Orders:
- Must be prepaid
and cannot be returned.
- Select like
item from our website, indicate the changes you'd like to make and e-mail
your request to customerservice@relios.com
or fax to (505) 345-5445.
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